Join Our Exercise for Community & Support Associate at Zencoder!

This exercise is designed to assess how you would handle real-world situations at Zencoder, where community, support, and developer experience intersect. Please keep your answers concise but thoughtful. We’re not looking for perfection — we want to see your instincts, approach, and communication style.

View the full job description.

🏆 Evaluation Criteria

We will evaluate your exercise submission based on the following criteria:

• Empathy & Tone – respectful, constructive, and calming under pressure.
• Clarity – concise, easy-to-follow communication for both users and teammates.
• Support Skills – ability to triage, ask the right questions, and know when to escalate.
• Community Judgment – encourages positive engagement and manages threads effectively.
• Content – ability to draft engaging, developer-friendly updates.

Part 1: Community Engagement (Scenario-Based)

Scenario:

A heated debate breaks out in the Zencoder Discord about whether AI coding agents will “replace” developers. Some participants are supportive, while others are frustrated and begin venting about bugs they’ve faced in Zencoder.

Task:

Draft a public response in Discord (3–5 sentences) that:

1. Acknowledges the concerns.
2. Defuses negativity while keeping the conversation constructive.

Encourages further engagement or next steps.