Join Our Exercise for Community & Support Associate at Zencoder!

This exercise is designed to assess how you would handle real-world situations at Zencoder, where community, support, and developer experience intersect. Please keep your answers concise but thoughtful. We’re not looking for perfection — we want to see your instincts, approach, and communication style.

View the full job description.

🏆 Evaluation Criteria

We will evaluate your exercise submission based on the following criteria:

• Empathy & Tone – respectful, constructive, and calming under pressure.
• Clarity – concise, easy-to-follow communication for both users and teammates.
• Support Skills – ability to triage, ask the right questions, and know when to escalate.
• Community Judgment – encourages positive engagement and manages threads effectively.
• Content – ability to draft engaging, developer-friendly updates.

Part 1: Community Engagement (Technical Discord Response)

Scenario: A frustrated developer posts in Discord:

"Zencoder's chat window is completely gray in Jetbrains - Android Studio! I just upgraded to the latest version and now I can't use any AI features. This is blocking my team's sprint. Is anyone else having this issue??"

Multiple developers chime in:

• "Same here but mine is white in IntelliJ"
• "The chat does works and I'm getting white screen"

Task: Draft a technical response (4-5 sentences) that:

1. Acknowledges this is a known issue with specific IDE versions